Shipping policy
Shipping Policy
At Madam Lampshade, we take great care in packaging and dispatching your order to ensure it arrives safely and beautifully.
Processing Time
- Ready to ship lampshades: dispatched within 2–5 business days
- Handmade to order lead time: 2-3 weeks (promotional periods 2-6 weeks)
Shipping Rates & Delivery Times
Western Australia - A flat rate of $25.00 applies to all WA orders. Estimated delivery is 2-8 business days from dispatch.
Australia-wide - (all other states & territories) A flat rate of $39.99 applies to all interstate orders. Estimated delivery is 5–8 business days from dispatch.
Lampshade Kits - A flat rate of $15.95 applies to all lampshade kit orders Australia-wide. Estimated delivery is 5–8 business days from dispatch.
Workshops & Gift Cards - Delivered digitally - no waiting required.
Tracking - All orders are dispatched via courier, and a tracking number will be provided once your order has been shipped.
Delivery & Collection Options
To ensure a smooth delivery experience, please consider the following options at the time of placing your order:
Authority to Leave (ATL) If you would like your parcel left in a safe place, please include clear ATL instructions in the order notes field at checkout. For example:
- "Leave at front door"
- "Leave at back door"
- "Leave behind the bins"
- "Leave at side gate"
We will apply your instructions when booking your courier. Please note that by providing ATL, you accept responsibility for the parcel once it has been delivered to the nominated location.
Delivery to a Staffed Address - If you are unable to provide a safe ATL location, we recommend using a staffed delivery address such as your workplace. This ensures someone is available to receive and sign for your parcel during business hours.
Courier Hub Collection - If no ATL is provided and no one is home to receive the delivery; a card will be left in your letterbox with details on how to collect your parcel from your nearest courier hub. Please be aware that a redelivery fee may apply if redelivery is required.
We want your Madam Lampshade order to arrive safely and without stress — if you have any questions about delivery, please don't hesitate to contact us at hello@madamlampshade.com.au before placing your order.
Remote & Regional Areas - Customers in remote areas including Far North Queensland, Northern Territory, and Tasmania should be aware that delivery timeframes may be extended. For any queries regarding delivery to remote locations, please contact us before placing your order at hello@madamlampshade.com.au
Fragile Items - Our lampshades are handmade and delicate. We pack every order with great care; however, we recommend inspecting your parcel upon arrival and contacting us immediately if any damage has occurred in transit.
Questions? If you have any questions about your order or shipping, please don't hesitate to get in touch. We're a small Perth-based business and we love hearing from our customers. hello@madamlampshade.com.au